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Forum Discussion

Sir_Caramel's avatar
Sir_Caramel
Helpful | Level 7
9 months ago
Solved

Dropbox desktop app won't install on Windows 11 and gives me an error

Hi there, Dropbox does not complete installation on a new Win 11 install that has been fully updated.  This is the latest error code: I've tried different things for 2-3 days no and nothing h...
desktop
Install
windows
  • Sir_Caramel's avatar
    Sir_Caramel
    8 months ago

    After a few weeks of trying to isolate the problem, it seems that the issue was with Astrill VPN setting up a .dll file that messed things up. Since I needed Astrill on to get Dropbox to work due to local issues, then it wasn't easy to isolate the problem.

    I think, though, with the '5 eyes' privacy issues and the political issues currently exacerbating over the Atlantic, it's time for me to switch to European-based companies and servers. Thank you, Dropbox. It's been a good run.

Sir_Caramel's avatar
Sir_Caramel
Helpful | Level 7
9 months ago

This makes no sense. Tried opening the Dropbox.exe file again after a couple of reboots, now I’ve got this window pop up: 

Which then brought this up:

However, clicking on ‘open Dropbox’ did nothing, even after waiting for 10 minutes.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Thanks for the update here, Sir_Caramel.

Do you have the Dropbox icon in your system tray at the moment?

If so, what do you see when you hover over it with your mouse?

  • Sir_Caramel's avatar
    Sir_Caramel
    Helpful | Level 7
    9 months ago

    Hello Hannah, 

    Thanks for your reply. No, it doesn't show there at all.

    I have a manuscript I need to finish and I can't sync it without desktop Dropbox so it's getting frustrating. 😶

  • Sir_Caramel's avatar
    Sir_Caramel
    Helpful | Level 7
    9 months ago

    Still stuck here. Any thoughts on how to proceed? Any logs or file dumps I can post here to help?

     If I can't get Dropbox to install, I'm going to have to look for alternatives.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      9 months ago

      Hey Sir_Caramel, have you tried creating a new user profile to see if the issue persists there?

      • Sir_Caramel's avatar
        Sir_Caramel
        Helpful | Level 7
        9 months ago

        Hello Hannah, 

        I tried to do that - same thing.

        I didn't expect it would be a fix - the error occurs during installation before user account sign-in/account creation. Thank you for your help so far, though.

        Looking through the forum, this seems to be a problem that is cropping up for a few other users. 

        I asked earlier but got no reply - are there any logs or file dumps I can send in to help faciliate and expedite the process to remedy this situation? I've already had to set up Sync to get on with my work. I don't want to dump Dropbox entirely because of this problem.

        Thanks.

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