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Forum Discussion

Sir_Caramel's avatar
Sir_Caramel
Helpful | Level 7
9 months ago
Solved

Dropbox desktop app won't install on Windows 11 and gives me an error

Hi there, Dropbox does not complete installation on a new Win 11 install that has been fully updated.  This is the latest error code: I've tried different things for 2-3 days no and nothing h...
desktop
Install
windows
  • Sir_Caramel's avatar
    Sir_Caramel
    8 months ago

    After a few weeks of trying to isolate the problem, it seems that the issue was with Astrill VPN setting up a .dll file that messed things up. Since I needed Astrill on to get Dropbox to work due to local issues, then it wasn't easy to isolate the problem.

    I think, though, with the '5 eyes' privacy issues and the political issues currently exacerbating over the Atlantic, it's time for me to switch to European-based companies and servers. Thank you, Dropbox. It's been a good run.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Thanks for the update here, Sir_Caramel.

Do you have the Dropbox icon in your system tray at the moment?

If so, what do you see when you hover over it with your mouse?

Sir_Caramel's avatar
Sir_Caramel
Helpful | Level 7
9 months ago

Still stuck here. Any thoughts on how to proceed? Any logs or file dumps I can post here to help?

 If I can't get Dropbox to install, I'm going to have to look for alternatives.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hey Sir_Caramel, have you tried creating a new user profile to see if the issue persists there?

  • Sir_Caramel's avatar
    Sir_Caramel
    Helpful | Level 7
    9 months ago

    Hello Hannah, 

    I tried to do that - same thing.

    I didn't expect it would be a fix - the error occurs during installation before user account sign-in/account creation. Thank you for your help so far, though.

    Looking through the forum, this seems to be a problem that is cropping up for a few other users. 

    I asked earlier but got no reply - are there any logs or file dumps I can send in to help faciliate and expedite the process to remedy this situation? I've already had to set up Sync to get on with my work. I don't want to dump Dropbox entirely because of this problem.

    Thanks.

  • Dell_Dropbox's avatar
    Dell_Dropbox
    Icon for Community Manager rankCommunity Manager
    9 months ago

    Sir_Caramel Members are reporting that installing Dropbox version "Dropbox219.4.4463" is resolving this issue for them. 

    You'll be able to find our offline installer here.

    Let me know how it goes.

  • Sir_Caramel's avatar
    Sir_Caramel
    Helpful | Level 7
    9 months ago

    Dell_DropboxThanks for the heads up. I did a full Dropbox uninstall with Regedit clearup after win 11 app uninstall. After reinstalling, I get the same error message as in OP.
    Not working here, for some reason.

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