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Radiowaves's avatar
Radiowaves
Explorer | Level 3
2 years ago

Dropbox doesn't open on my Windows 10 device.

I am a long term Dropbox user, having been using it for years on many different platforms including Samsung tablets and phone. Starting around a year ago I noticed I could not "open" it on my Dell Wi...
desktop
Setting up the apps
windows
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
Radiowaves wrote:

Starting around a year ago I noticed I could not "open" it on my Dell Win10 desktops, I have to go on line to my account and open it.

How are you trying to open it and what, exactly, are you trying to get to?

 

Is the Dropbox icon visible in your system tray? If so, hover over it and check its status and version. Does it say Up to date? Also, what happens when you click it? Are you able to navigate to your Dropbox folder in Explorer, and can you see your files there?

 

If it's not visible, have you tried to launch it from your Start menu?

  • Radiowaves's avatar
    Radiowaves
    Explorer | Level 3
    2 years ago

    Thanks for the reply but I don't understand your question "How are you trying to open it and what, exactly, are you trying to get to?

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey there, Radiowaves, I hope you're doig well!

       

      I'm assuming that you have an issue when it comes to opening your desktop app, using your Windows 10 device. 

       

      I would like for you to locate your Dropbox icon. It would be on your task bar, next to your WiFi and date and time icon. Once you do this, could you hover your mouse there and let me know what the status and the version of the Dropbox Desktop application is? 

       

      Let me know more!

      • Radiowaves's avatar
        Radiowaves
        Explorer | Level 3
        2 years ago

        This is what I see on my task bar, when I hover over the DB icon it just says "dropbox"

  • Radiowaves's avatar
    Radiowaves
    Explorer | Level 3
    2 years ago

    I am simply trying to open Dropbox by clicking on the Dropbox icon, have tried the one that appears in the tool bar and the one on the start screen as well as the short cut icon on the window desk top screen. The same result on all of them, it appears as if its searching and going to open but it never does. I see the program in "program files" but can,t get it to open. I need to go to drop box web site in order to open it.

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