We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Radiowaves
2 years agoExplorer | Level 3
Dropbox doesn't open on my Windows 10 device.
I am a long term Dropbox user, having been using it for years on many different platforms including Samsung tablets and phone. Starting around a year ago I noticed I could not "open" it on my Dell Wi...
Rich
Super User II
2 years ago
Radiowaves wrote:
Starting around a year ago I noticed I could not "open" it on my Dell Win10 desktops, I have to go on line to my account and open it.
How are you trying to open it and what, exactly, are you trying to get to?
Is the Dropbox icon visible in your system tray? If so, hover over it and check its status and version. Does it say Up to date? Also, what happens when you click it? Are you able to navigate to your Dropbox folder in Explorer, and can you see your files there?
If it's not visible, have you tried to launch it from your Start menu?
Radiowaves
2 years agoExplorer | Level 3
I am simply trying to open Dropbox by clicking on the Dropbox icon, have tried the one that appears in the tool bar and the one on the start screen as well as the short cut icon on the window desk top screen. The same result on all of them, it appears as if its searching and going to open but it never does. I see the program in "program files" but can,t get it to open. I need to go to drop box web site in order to open it.
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!