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intelcorei7gaming's avatar
intelcorei7gaming
Explorer | Level 3
3 years ago
Solved

Dropbox driver not signed on windows 7

Hello, when I try to sign into Dropbox on windows 7 I get driver error can someone help me with this? thanks!
desktop
Error Messages
Install
Setting up the apps
windows
  • DBoxTips's avatar
    DBoxTips
    2 years ago

    Hello,

     

    There is no issue with the Dropbox digital signature. That Windows warning message appears when trying to load drivers signed with a SHA-2 signature on older versions of Windows which only support SHA-1 signatures. Microsoft deprecated SHA-1 signatures in 2019. During the transition period from SHA-1 to SHA-2 Dropbox used to sign their driver with both SHA-1 and SHA-2 signatures, but now only sign with SHA-2.

     

    The good news is support for SHA-2 signatures can be added to Windows 7 SP1 by installing KB3033929. Doing that should fix the issue.

     

    Hope this helps,

    Andrew (DBoxTips)

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi from me as well, dbForumUser! 

 

Just to clarify, does this message pop up every time you access your computer, or was it a one-time thing?

dbForumUser's avatar
dbForumUser
Explorer | Level 3
2 years ago

one-time so far.    If my sleuthing is correct, it happened when Avast was updating itself.  

 

Does the digital signature look correct?  

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi dbForumUser, there doesn't appear to be any obvious issues with the digital signature.

     

    If you experience this issue again in the future, please contact the support team directly for them to investigate this in more detail.

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