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Ozone's avatar
Ozone
Helpful | Level 6
8 years ago
Solved

Dropbox error - couldn't start Dropbox on Ubuntu

Couldn't start Dropbox.    error after fresh install of Ubuntu 18.04

  • Hey    I’d happily further investigate more closely & help you work towards a solution on this matter, thanks for posting us on the Dropbox Forum! 
     
    As it's my understanding that this issue pertains to your current setup, I’ve made sure to create a ticket on your behalf on our system, so as to check your account specifics on my tools & follow-up with you there. Whenever you have some spare time, please have a look at your inbox for my latest message & let me know here if you have any issues locating it. 
     
    I’m looking forward to hearing back from you on our email correspondence, so as to work on that with you towards a fix!

25 Replies

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  • Oliver67's avatar
    Oliver67
    Helpful | Level 5
    8 years ago

    Hello Jane!

    Basically everything works.
    What I have noticed is that a small point is not working!
    When I click on the Dropbox program starter in the Programs section, the Dropbox drive does not start as desired. Nothing happens.
    Although Dropbox syncs and I can call the drive via the Gnome panel in the Dropbox icon.
    So there still seems to be a small mistake!

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    Hey all, thanks a lot for all your cooperation, both here & on our tickets! 
     
    The latest update I got from our top-level technicians is that the resolution posted above is the best workaround available, since Dropbox is based on Python and only locales supported by it would work. For that reason, I'd also encourage you to use this set of steps & install Dropbox after having changed your locale.
     
    Once again, I appreciate your valuable contribution on our Forum & we’re always just a post away if you have further inquiries or you’d like to share your thoughts. Until then, happy Friday & take care! 
     
     
     

    [This thread is now closed. If you have a similar or new question, you can ask here]

  • mr_mke's avatar
    mr_mke
    Explorer | Level 4
    4 years ago

    I am using Linux mint 20.3 cinnamon

    suddenly the dropbox app does not start and when I try to start it manually I get this message

    dropbox start -i
    Starting Dropbox...Traceback (most recent call last):
    File "/usr/bin/dropbox", line 1603, in <module>
    ret = main(sys.argv)
    File "/usr/bin/dropbox", line 1592, in main
    result = commands[argv[i]](argv[i+1:])
    File "/usr/bin/dropbox", line 1443, in start
    if not start_dropbox():
    File "/usr/bin/dropbox", line 763, in start_dropbox
    subprocess.Popen([DROPBOXD_PATH], preexec_fn=os.setsid, cwd=os.path.expanduser("~"),
    File "/usr/lib/python3.8/subprocess.py", line 858, in __init__
    self._execute_child(args, executable, preexec_fn, close_fds,
    File "/usr/lib/python3.8/subprocess.py", line 1704, in _execute_child
    raise child_exception_type(errno_num, err_msg, err_filename)
    OSError: [Errno 8] Exec format error: '/home/mr_mke/.dropbox-dist/dropboxd'
    Error in sys.excepthook:
    Traceback (most recent call last):
    File "/usr/lib/python3/dist-packages/apport_python_hook.py", line 153, in apport_excepthook
    with os.fdopen(os.open(pr_filename,
    FileNotFoundError: [Errno 2] No such file or directory: '/var/crash/_usr_bin_dropbox.1000.crash'

    Original exception was:
    Traceback (most recent call last):
    File "/usr/bin/dropbox", line 1603, in <module>
    ret = main(sys.argv)
    File "/usr/bin/dropbox", line 1592, in main
    result = commands[argv[i]](argv[i+1:])
    File "/usr/bin/dropbox", line 1443, in start
    if not start_dropbox():
    File "/usr/bin/dropbox", line 763, in start_dropbox
    subprocess.Popen([DROPBOXD_PATH], preexec_fn=os.setsid, cwd=os.path.expanduser("~"),
    File "/usr/lib/python3.8/subprocess.py", line 858, in __init__
    self._execute_child(args, executable, preexec_fn, close_fds,
    File "/usr/lib/python3.8/subprocess.py", line 1704, in _execute_child
    raise child_exception_type(errno_num, err_msg, err_filename)
    OSError: [Errno 8] Exec format error: '/home/mr_mke/.dropbox-dist/dropboxd'

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey mr_mke, welcome to our Community! 

     

    Have you tried out these steps, in order to perform an advanced re-install on your end? 

     

    Give it a go, and keep me posted. 

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