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Forum Discussion

arrysaa's avatar
arrysaa
Explorer | Level 4
2 years ago

"Dropbox failed to uninstall" on Win10.

Trying to uninstall Dropbox Client in my Win 10 Home edition n the uninstallation process incompletes with "Dropbox failed to uninstall" n try to remove manually n reinstall it also ends up with the ...
desktop
Error Messages
Uninstall
windows
arrysaa's avatar
arrysaa
Explorer | Level 4
2 years ago

Manually uninstall from the folder C:\Program Files (x86)\Dropbox\Client and there is a left over DLL - DropboxExt64.69.0.dll which I can't clean it - because it's hold by other unknown process 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for clarifying, arrysaa! Can you perhaps send a screenshot of the unknown process you mention?

  • arrysaa's avatar
    arrysaa
    Explorer | Level 4
    2 years ago

    Nancy, as requested - kindly find the attached screenshot 

     

    When the laptop starting up - error messages prompted 

     

    Folder Program Files (x86) > Dropbox > Client

     

    Running Dropbox processes in Task Manager

     

    Another Dropbox related task COM Surrogate

    Trying to delete unused DLL DropboxExt64.69.0.dll showing the messages 

     

    Trying to uninstall - Dropbox failed to uninstall .... keep running 

     

     

  • arrysaa's avatar
    arrysaa
    Explorer | Level 4
    2 years ago

    Another screen shot - trying to delete the unused dll - the file is being hold by Windows Explorer 

     

  • arrysaa's avatar
    arrysaa
    Explorer | Level 4
    2 years ago

    Dropbox Support team, 

     

    Need your support to guide me how to uninstall Dropbox properly in my case - so that I can re-install it to ensure the folder synched. 

     

    Really appreciate for your great support to resolve this....  

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      HI arrysaa, could you quit all open applications on your computer and from the system tray, then exit any Dropbox processes from Task Manager, and try the full uninstallation steps from this page.

      • arrysaa's avatar
        arrysaa
        Explorer | Level 4
        2 years ago

        Hi Jay, 

         

        I manage to uninstall Dropbox with the help of RevoUninstaller to remove 

        DropboxExt64.69.0.dll successfully then when I reinstall back Dropbox Desktop Client 

        "Dropbox 194.4.6267 Offline Installer.x86" as well "Dropbox 193.4.5594 Offline Installer.x86",  it always ends up with the same error as shown below 

         

        The file "vcruntime140.dll' actually exists in C:\Program Files (x86)\Dropbox\Client\193.4.5594 folder

        Kindly please help to resolve this Dropbox installation issues 

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