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Forum Discussion

arrysaa's avatar
arrysaa
Explorer | Level 4
2 years ago

"Dropbox failed to uninstall" on Win10.

Trying to uninstall Dropbox Client in my Win 10 Home edition n the uninstallation process incompletes with "Dropbox failed to uninstall" n try to remove manually n reinstall it also ends up with the ...
desktop
Error Messages
Uninstall
windows
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for clarifying, arrysaa! Can you perhaps send a screenshot of the unknown process you mention?

arrysaa's avatar
arrysaa
Explorer | Level 4
2 years ago

Nancy, as requested - kindly find the attached screenshot 

 

When the laptop starting up - error messages prompted 

 

Folder Program Files (x86) > Dropbox > Client

 

Running Dropbox processes in Task Manager

 

Another Dropbox related task COM Surrogate

Trying to delete unused DLL DropboxExt64.69.0.dll showing the messages 

 

Trying to uninstall - Dropbox failed to uninstall .... keep running 

 

 

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