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Forum Discussion

arrysaa's avatar
arrysaa
Explorer | Level 4
2 years ago

"Dropbox failed to uninstall" on Win10.

Trying to uninstall Dropbox Client in my Win 10 Home edition n the uninstallation process incompletes with "Dropbox failed to uninstall" n try to remove manually n reinstall it also ends up with the ...
desktop
Error Messages
Uninstall
windows
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

HI arrysaa, could you quit all open applications on your computer and from the system tray, then exit any Dropbox processes from Task Manager, and try the full uninstallation steps from this page.

arrysaa's avatar
arrysaa
Explorer | Level 4
2 years ago

Hi Jay, 

 

I manage to uninstall Dropbox with the help of RevoUninstaller to remove 

DropboxExt64.69.0.dll successfully then when I reinstall back Dropbox Desktop Client 

"Dropbox 194.4.6267 Offline Installer.x86" as well "Dropbox 193.4.5594 Offline Installer.x86",  it always ends up with the same error as shown below 

 

The file "vcruntime140.dll' actually exists in C:\Program Files (x86)\Dropbox\Client\193.4.5594 folder

Kindly please help to resolve this Dropbox installation issues 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Could you the advanced reinstallation steps again, and ensure that any Dropbox folder with the installation is empty first?

    • arrysaa's avatar
      arrysaa
      Explorer | Level 4
      2 years ago

      The folder C:\Program Files (x86)\Dropbox is already empty before continuing with the installation of "Dropbox 194.4.6267 Offline Installer.x86" and try the 2nd time with "Dropbox 193.4.5594 Offline Installer.x86" - it still ends up the error message as previously shared.

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey arrysaa, sorry to jump in, just wanted a clarification.

         

        Are you at this point after trying the advanced reinstall process Jay suggested, or after the previous steps you'd already followed?

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