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"Dropbox failed to uninstall" on Win10.
Trying to uninstall Dropbox Client in my Win 10 Home edition n the uninstallation process incompletes with "Dropbox failed to uninstall" n try to remove manually n reinstall it also ends up with the ...
Andrew,
Dropbox installation window (Dropbox 194.4.6267 Offline Installer.x86 - is this the latest stable version?) is disappeared when the installation is progressing as if the process is incomplete - though we can see the Client folder exists but when we execute Dropbox.exe - the error message shows Dropbox.exe - System Error ....\194.4.6267\vcruntime140.dll was not found. I have checked through ProcessMonitor there is no such Dropbox.Exe running and vcruntime140.dll - the only process loaded and running DropboxCrashHandler and DropboxUpdate.
The latest stable version of Dropbox at this point is 195.4.4995
You should be installing the "Offline Installer (64 Bit)", since from the screenshot you sent above in this forum thread I understand your system is 64-bit.
Here is the official Microsoft page for Process Monitor.
Andrew (DBoxTips)
Andrew,
Let me try with 64-bit version and let you know the installation result.
Andrew,
I install 64-bit Dropbox Desktop Client ver "Dropbox 195.4.4995 Offline Installer.x64" also "VC_redist.x64" (for vcruntime140.dll 64-bit) - the same error messages when I execute "Dropbox.exe"
I also activate ProcessMonitor with Process is Dropbox.exe and Path contains vcruntime140.dll
then I execute Dropbox.exe and the result as shown below
No Dropbox Client on Taskbar shown as previously appeared whenever Dropbox.exe is executed.
- Jay
Dropbox Community Moderator
I've sent you an email, please could you reply to it as soon as possible!
I have responded to your email confirming my email address
- Jay
Thanks, I've replied to your message, and we can continue troubleshooting from there onward.
I got the same error and the same problem but running Win 11 Home. Has a solution found yet?
- Hannah
Sorry to hear that, FrankFlorida.
Would you mind sending us a screenshot of the error and also of the Dropbox sync status and version?
The latter will be found by hovering over the Dropbox icon in your system tray (as long as the icon is there of course).
Same error and the same problem running Win 11 Home.]No way to unninstall the app.
Any solution ?
- Megan
Hey there boazamr, let's jump right into this!
Have you tried these steps that my colleague provided earlier during this discussion?
Feel free to clarify if you've followed any of the steps mentioned throughout this thread, in order for us to be on the same page about the troubleshooting that you've followed.
Keep me posted!
Megan,
I had raised initially on this issue "Dropbox failed to uninstall on Win 10" initially since last March and until today - there is no fixed solution.
I had a series of communication with the Community group to get this issue resoution.
Please go through all discussion in this Community support group and I had followed all steps as requested and provided the snapshot screen of the issue. Already tried to uninstall with Admin priviledge and ended up with "Dropbox failed to uninstall" and I had to perform uninstall Dropbox cleanly via the uninstall tool "Revo Uninstaller" - then reinstall it again with Admin priviledges- the installation continued and suddenly disappeared and the installation's incomplete. There is no Dropbox icon on Taskbar and when executing Dropbox.exe got and the error message pop-up showing "Dropbox.exe - System Error - The code execution cannot proceed because C:\Program Files(x86)\Dropbox\Client\199.4.6287\VCRUNTIME140.dll was not found. Reinstalling the program may fix this problem." Checked the file on the located path above - actually vcruntime140.dll exists.
Please help on the resolution of this issue.... am running Windows 10 Home edition 64-bit on my personal Dell laptop.
Arry
- Megan
Hi arrysaa, I did just that and it seems that we're trying to rectify this for quite some time.
I was also able to locate one of your latest ticket number -#23494369- and it seems that it closed due to inactivity, and the troubleshooting wasn't continued there.
I'd like to send you a new ticket, in order for it to be re-escalated to our Advanced agents, in order to continue working with them there, now that you're feeling better. Is that okay?
- Megan,
That's fine .... you can open the new ticket to rectify the issue.
Rgrds,
Arry
