Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

arrysaa's avatar
arrysaa
Explorer | Level 4
1 year ago

"Dropbox failed to uninstall" on Win10.

Trying to uninstall Dropbox Client in my Win 10 Home edition n the uninstallation process incompletes with "Dropbox failed to uninstall" n try to remove manually n reinstall it also ends up with the ...
desktop
Error Messages
Uninstall
windows
arrysaa's avatar
arrysaa
Explorer | Level 4
1 year ago

Megan, 

 

I had raised initially on this issue "Dropbox failed to uninstall on Win 10" initially since last March and until today - there is no fixed solution.

 

I had a series of communication with the Community group to get this issue resoution.

 

Please go through all discussion in this Community support group and I had followed all steps as requested and provided the snapshot screen of the issue. Already tried to uninstall with Admin priviledge and ended up with "Dropbox failed to uninstall" and I had to perform uninstall Dropbox cleanly via the uninstall tool "Revo Uninstaller" - then reinstall it again with Admin priviledges- the installation continued and suddenly disappeared and the installation's incomplete. There is no Dropbox icon on Taskbar and when executing Dropbox.exe got and the error message pop-up showing "Dropbox.exe - System Error - The code execution cannot proceed because C:\Program Files(x86)\Dropbox\Client\199.4.6287\VCRUNTIME140.dll was not found. Reinstalling the program may fix this problem." Checked the file on the located path above - actually vcruntime140.dll exists.

 

Please help on the resolution of this issue.... am running Windows 10 Home edition 64-bit on my personal Dell laptop.

 

Arry

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hi arrysaa, I did just that and it seems that we're trying to rectify this for quite some time. 

 

I was also able to locate one of your latest ticket number -#23494369- and it seems that it closed due to inactivity, and the troubleshooting wasn't continued there. 

 

I'd like to send you a new ticket, in order for it to be re-escalated to our Advanced agents, in order to continue working with them there, now that you're feeling better. Is that okay? 

  • arrysaa's avatar
    arrysaa
    Explorer | Level 4
    1 year ago
    Megan,

    That's fine .... you can open the new ticket to rectify the issue.

    Rgrds,
    Arry
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey arrysaa, happy Monday!

     

    I just sent you an email, in order for us to have a closer look into this.

     

    I'll see you there, thanks! 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!