Forum Discussion

Alivia Z.'s avatar
Alivia Z.
Explorer | Level 3
2 years ago

Dropbox File Provider does not work with Mac Sonoma. Syncing is stuck for hours.

Macbook Pro running Sonoma 14.4.1 - Dropbox 197.4.7629   First off, Lightroom was struggling to "see" files being stored online-only, which Dropbox had aggressively moved online without my awaren...
desktop
Dropbox Plus
Mac
Storage space
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Alivia Z., I see, thanks for letting me know! 

 

May we reach out via email to have a further look internally?

 

Alivia Z.'s avatar
Alivia Z.
Explorer | Level 3
2 years ago

Yes please.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Alivia Z., before we go to ticket, could you try updating to the newest version of the Dropbox desktop application from this page?

    • Alivia Z.'s avatar
      Alivia Z.
      Explorer | Level 3
      2 years ago
      I can try that but will it create another indexing event? If so, I will not be able to do that until this evening.
      It’d be great if Dropbox could be more proactive about explaining the steps that will occur after your software is installed. For example: This update will require full indexing of your files. Then I can plan it into my day/week and not disrupt my workflow.
      • Alivia Z.'s avatar
        Alivia Z.
        Explorer | Level 3
        2 years ago

        No response to my question about indexing? 😞

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