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JasG's avatar
JasG
New member | Level 2
11 months ago

Dropbox files are available in finder but aren't downloading to hard drive

Hi there.  I believe I have done what I am supposed to have done to have my dropbox files both in the cloud and on my hardd drive, but they are not being stored on the hard drive.  They are zero byte...
desktop
Mac
sync
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Don’t worry at all, Jim! Did you save your file as a .png image and then, got this error when pasting it directly in your message box on the forum?

JasG's avatar
JasG
New member | Level 2
11 months ago

Yes.  The first screen shot saved as a .png (automatically) and when I received that error message I tried saving it as a .pdf and received the same message.  No matter what format I save it to, when I try to drop it into my reply, I get an error message.  

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Ah, I see. No worries then; we’ll try to figure this out another way. 

    If you go to the Sync tab of your app preferences now, is there any setting called "Save hard drive space automatically” that’s currently enabled?

    It's quite possible that the app has set some of the files you're not regularly using automatically as online-only, in order to help you save hard drive space and use it for the files you access more often.

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