Dropbox Finder Extension doesn't work and I have no Dropbox context menu items on new installation

Hey nathanrogers, thanks for bringing this to our attention.

If you haven't already, can you please restart the device and then reinstall the Dropbox app from this link?

Let me know if that helps.

No luck, I have no options when I right click on a folder:

I also am having this issue where the Dropbox Finder Extension keeps shutting off. It doesn't matter how many times a select it, it shuts off after I hit "Done".

I'm resorting to using my Laptop to sync currently, it's running Mac OS Ventura and works perfectly fine.

Thanks for the update, Nathan.

In this case, can you try these steps for an advanced reinstall of the app and let me know how it goes?

Hannah​ I have the exact same problem as the original poster. Brand new iMac, latest MacOS 26 (Tahoe). Updated Dropbox to latest version. Restarted everything many times over. When I turn on Dropbox Finder Extension and click Done, then go back to it, it has been turned off again and doesn't work. Can't make it stick.

I'm not prepared to do an Advanced Reinstall unless you can give me confidence it will fix the problem. It's difficult and highly technical, and we should not have to do this to make such a basic function work. 

If it helps, I have opted out of File Provider, since I have my Dropbox on an external drive. Could that be a cause of the problem?

Hey, I thought I'd pop in here and let you know what happened on my end. 

I had to wipe my Mac and revert back to OS Sequoia. It was a major pain in the ass, but it was the only thing that would work. I also have my Dropbox set to an external hard drive. An advanced re-install of Dropbox did nothing, and that little check option in System Settings beside Dropbox Finder Extension never worked in Tahoe.

Everything is good for me now, but I did waste about 2-3 days trying to solve this and re-installing my OS.

Appreciate the update, I feel your pain!

Sounds like Dropbox is not Tahoe-ready at this point.

Sorry to hear you’re having the same issue, ajw31. I understand that all Dropbox options are also missing when right-clicking on the files/folders in your Finder > Dropbox folder. Correct?

If you were previously on File Provider, but not anymore, I’d like to verify first that there are no remnants of any File Provider-linked folders still on your computer. 

You can double check this by opening your Finder and pressing Command + Shift + G and enter: ~/Library/CloudStorage. Do you see any old Dropbox folders in that location?

Yes, the Dropbox options are missing when right-clicking on the files/folders in my Dropbox, which is located on an external drive.

Re your second question, yes, there is an old Dropbox folder. However, this may have been created because I have just migrated from an old iMac to a new one and as part of that installed Dropbox from scratch to get it to connect to my Dropbox on the external drive (which was its own nightmare). Once I realised I was on File Provider by default after installing, I followed the instructions to opt out. My SSD is too small to have Dropbox on the same disk, and unless I opted out, would not be able to use Dropbox at all!

Hi ajw31, is the Dropbox desktop application running normally and isn't paused?

Do you have any sync icons on the files in the Dropbox folder? 

Could you attach a screenshot showing what you're seeing when you right click a file?