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izaacmp's avatar
izaacmp
Helpful | Level 6
2 years ago
Solved

Dropbox folder bounces in the dock on Mac when syncing.

NOTE: a thread already exists for this issue but was closed without a solution. I'm writing this here to reopen it.

 

The Dropbox folder in my dock (Mac OS Sequoia) bounces every time a file is updated by dropbox Sync. When syncing hundreds of files, it will bounce constantly. When opening a cloud document (online-only document that is opened via the desktop file explorer and temporarily loaded onto the computer), it also bounces. This means that if I even use quick-look to preview a batch of images, my dropbox folder icon will bounce incessantly as it loads higher-resolution preview thumbnails.

 

People have tried disabling this in terminal and it hasn't worked. I haven't personally tried the terminal method due to these reports, but I would prefer to manage this in the notifications preferences of Dropbox instead. Even with everything turned off on my notification preferences, it still bounces.

desktop
Mac
Notifications
Setting up the apps
  • LynnDbx's avatar
    LynnDbx
    11 months ago

    We have received confirmation from Apple that this behavior is expected and unfortunately there is no way for Dropbox or the user to disable this behavior. This behavior occurs because the FileProvider API publishes progress updates to Finder to communicate progress in downloading files. The Dock will bounce in response to progress completions (when a file is successfully downloaded).

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the heads up izaacmp! 😀

     

    I did some digging, and this might be related to your OS, and the settings there rather than Dropbox, but in any case we'll look into it to see what we can find.

     

    Have you tried turning off "animate opening applications" in System Preferences, by any chance? 

  • izaacmp's avatar
    izaacmp
    Helpful | Level 6
    2 years ago

    Thanks Megan for following up 🙂

    I only recently re-added the Dropbox folder to my dock about a week ago, and its been occurring the whole time. I believe I also had it in my dock 1 year or so ago without this issue, but I can't be certain.

     

    I'm using v209.4.3661 on macOS 15.0.1 on the Apple Silicon/ARM platform.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey izaacmp, let's jump right into this! 

     

    Was that always the case & behavior when it came to your Dropbox folder, or is this something that started happening recently? 

     

    Would you mind clarifying the version of the Dropbox desktop app that you're using on your end too? 

     

    Let me know more, and we'll take it from there! 

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