Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

jvdnieuwendijk's avatar
jvdnieuwendijk
Explorer | Level 4
2 years ago
Solved

Dropbox folder missing from Locations section in Finder Sidebar

Hi,   I am working on a Mac Studio (2023) running macOS Sonoma. 14.14.1. (screenshot 01).   I am working with an Up to Date version of Dropbox. Dropbox 196.4.6900 (screenshot 02).   This Dropbo...
desktop
Mac
Setting up the apps
  • Walter's avatar
    Walter
    2 years ago

    Hey jvdnieuwendijk - sorry to hear you're having issues with this.

     

    Could you sign out of the desktop app, quit and relaunch it after rebooting your computer and let us know if this persists? 

     

    Thanks so much! 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey jvdnieuwendijk - sorry to hear you're having issues with this.

 

Could you sign out of the desktop app, quit and relaunch it after rebooting your computer and let us know if this persists? 

 

Thanks so much! 

  • jvdnieuwendijk's avatar
    jvdnieuwendijk
    Explorer | Level 4
    2 years ago

    Hi Walter,

    Thank you for your quick reply.

    I had tried logging out from Dropbox, rebooting, and logging back in Dropbox, without luck.

    However, I had not tried a full system shut down after logging out of Dropbox. This did the trick; the folder appeared back in the Locations section of the Finder sidebar!

    Thanks again!

    Very best,
    Jordy
    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Glad to hear it's sorted now and thanks for the quick update on this, Jordy.

       

      See you around the Community and have a  wonderful week ahead! 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!