Forum Discussion

Steven-in-OC's avatar
Steven-in-OC
Helpful | Level 6
4 years ago

Dropbox Folder randomly disappears from the MacOS Finder. If I force quit it shows up.

I am using the latest version of MacOS, Ventura 13.0. I am using the latest version of the Dropbox desktop app, V160.4.4703. The Dropbox folder appears in the new place in the Finder under Locati...
desktop
Mac
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi there AllenB - sorry to hear about this.

 

Could you let us know some additional information so that we can make sure we're on the same page?

 

For example, what is your computer's exact OS version and the version and status of the desktop app installed there as shown in your menu bar?

 

Have you reinstalled the desktop app since you first noticed this by the way? 

AllenB's avatar
AllenB
Helpful | Level 5
3 years ago

Hello Walter, thanks for your message.

 

The Mac is cracking on a bit, so probably can't handle the latest MacOS.  It's on macOS Mojave 10.14.6.

 

I can't tell you the Dropbox version as the Dropbox software had completely vanished off the Mac, but as this was the second time this has happened, it must have been on a pretty recent version.  No more than six months old.  It's now on the latest version: 179.4.4985.

 

Allen

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    I see, thanks for the additional information, Allen - much appreciated.

     

    Your computer's OS is supported so it shouldn't be an issue here. Were/are you running any 3rd party apps that could be causing issues on your machine? 

     

    Also, you're no longer facing the issue you mentioned - correct? 

  • AllenB's avatar
    AllenB
    Helpful | Level 5
    3 years ago

    I'm not "facing" the problem because it's an intermittent problem.  My concern is that if the Mac is disconnected from Dropbox for long enough, we'll get replication clashes.  Dropbox appears to handle those pretty well, but if the Mac got far enough out of date, surely that would be a problem.

     

    The Mac is lightly used and has little on it that could cause a problem.  Apart from the apps that came with it, all it has it Microsoft Office for Mac, BBC iPlayer Desktop and Adobe Reader.  It's primarily used for email, Word and Excel. 

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