Forum Discussion

Steven-in-OC's avatar
Steven-in-OC
Helpful | Level 6
4 years ago

Dropbox Folder randomly disappears from the MacOS Finder

I am using the latest version of MacOS, Ventura 13.0. I am using the latest version of the Dropbox desktop app, V160.4.4703. The Dropbox folder appears in the new place in the Finder under Location...
desktop
Mac
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi Steven-in-OC, since it's affecting both cloud services, which are now required to use the CloudStorage folder, it's possible there may be a specific issue with Finder on your device, since we haven't experienced this issue, and rebooting it seems to work.

david r's avatar
david r
New member | Level 2
4 years ago

The same thing has just happened to me. Suddenly Dropbox is gone from finder.  Dropbox top menu icon is still there and working.  I am using MacOS 10.15.7 on a mid 2015 iMac

  • david r's avatar
    david r
    New member | Level 2
    4 years ago

    Follow-Up - think it is Finder. The Favourites had all gone and reselecting that heading brought them back

    • marktb1961's avatar
      marktb1961
      Helpful | Level 5
      3 years ago

      DropBox starting disappearing for me too me a few months ago. In my case, it is not associated with any other issues like Favourites. I have a link-folder that I copy back into the Locations area when it happens. I will just add that to Favourites, now I think about it.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey marktb1961! Hope you're doing well. 

         

        Did this start happening following an update of the Dropbox app or your OS? 

         

        Are you receiving any type of error messages, before the app crashes, or is this a silent crash instead?

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