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Forum Discussion

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hi 79schultz, sorry to jump in here!

Odd to see that you experienced the same thing after uninstalling the mobile app. 

In this case, can I reach out to you via email in order for us to have a look at this internally? 

Cheers!
 
Reddo's avatar
Reddo
Explorer | Level 4
4 years ago
@Megan any update on this?
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey everyone!

     

    There has been a recent update to the Dropbox app that may fix this issue.

     

    So, please make sure you try to:

     

    1. Clear the cache of the Dropbox app from your device Settings. (Settings app>App & Notifications>Apps>Dropbox>On the Dropbox App Info, Tap on "Storage">On the Cache section press "Clear Cache") 
    2. Uninstall Dropbox, turn off your device and then on (do not restart) and reinstall it.
    • sehrandashnil's avatar
      sehrandashnil
      Explorer | Level 4
      4 years ago

      Tried that, still getting the same result

    • BTECSM's avatar
      BTECSM
      Explorer | Level 4
      4 years ago
      Did tried all steps described above, no fix.
      Did uninstalled the app, restarted the phone and then it worked until I logged in...

      Please fix that ASAP, I am a paying user and Dropbox is not useable since almost a MONTH!
      • 79schultz's avatar
        79schultz
        Helpful | Level 6
        4 years ago
        I followed the instructions, (cleared cache>uninstalled>turned phone off>left it off for several minutes>reinstalled). The first time I opened it after reinstalling I got to the sign-in screen but as soon as I entered my credentials and clicked login, it crashed. Now it continues crashing.
    • Kenddrick's avatar
      Kenddrick
      New member | Level 2
      4 years ago

      I've tried this suggestion and like other users, I was able to open the app but it crashed after I signed in. Hoping for a resolution to the issue as soon as possible!

      • ccurtin1's avatar
        ccurtin1
        Helpful | Level 6
        4 years ago
        I've been a paid user for ten years—time to switch to Google or Box.

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