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Forum Discussion

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey everyone!

 

There has been a recent update to the Dropbox app that may fix this issue.

 

So, please make sure you try to:

 

  1. Clear the cache of the Dropbox app from your device Settings. (Settings app>App & Notifications>Apps>Dropbox>On the Dropbox App Info, Tap on "Storage">On the Cache section press "Clear Cache") 
  2. Uninstall Dropbox, turn off your device and then on (do not restart) and reinstall it.
sehrandashnil's avatar
sehrandashnil
Explorer | Level 4
4 years ago

Tried that, still getting the same result

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