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Forum Discussion

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey everyone!

 

There has been a recent update to the Dropbox app that may fix this issue.

 

So, please make sure you try to:

 

  1. Clear the cache of the Dropbox app from your device Settings. (Settings app>App & Notifications>Apps>Dropbox>On the Dropbox App Info, Tap on "Storage">On the Cache section press "Clear Cache") 
  2. Uninstall Dropbox, turn off your device and then on (do not restart) and reinstall it.
BTECSM's avatar
BTECSM
Explorer | Level 4
4 years ago
Did tried all steps described above, no fix.
Did uninstalled the app, restarted the phone and then it worked until I logged in...

Please fix that ASAP, I am a paying user and Dropbox is not useable since almost a MONTH!
  • 79schultz's avatar
    79schultz
    Helpful | Level 6
    4 years ago
    I followed the instructions, (cleared cache>uninstalled>turned phone off>left it off for several minutes>reinstalled). The first time I opened it after reinstalling I got to the sign-in screen but as soon as I entered my credentials and clicked login, it crashed. Now it continues crashing.

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