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Forum Discussion
79schultz
4 years agoHelpful | Level 6
Dropbox for Android
Version 266.2.2
Can't even open the app, just crashes.
Can't even open the app, just crashes.
86 Replies
Replies have been turned off for this discussion
- OrangeHog4 years agoExplorer | Level 4
Hello @Jay, thank you for your response!
I tried using only cellular data - the problem remained
Then I tried to use VPN service - and I moved to step further where I had to input security code (which I successfully received on my email), but when I wrote it, I received the same flashing screen 😞
- Jay4 years ago
Dropbox Community Moderator
Do you have any service on the phone which could be preventing the app from accessing official Dropbox domains, or any kind of battery saving measure?
- OrangeHog4 years agoExplorer | Level 4
Jay , I don't use battery savers. Tried to open dropbox.com in browser - everything worked great
- Dreem20014 years agoHelpful | Level 5Thanks for replying guys and video. I have Pixel 4XL and Android 12.1. Just a pure OS without any battery saving or any other settings.
I captured two cases: clean install and drop storage.
https://photos.app.goo.gl/FLZ8SQCuwy5kAPDh6 - Megan4 years ago
Dropbox Community Moderator
Hi OrangeHog & Dreem2001, how are you today?
Would it be okay for me to reach out via email, in order for us to look into this further?
Let me know!
- OrangeHog4 years agoExplorer | Level 4
Megan , shure!
I filled MSN Messenger screen name in my profile with my email address - do you see it?
- Megan4 years ago
Dropbox Community Moderator
Hey OrangeHog!
I just sent an email, to the address you have connected here on our Community. Reply back to me as soon as possible, and we'll work together there.
Thanks a bunch!
- Dreem20014 years agoHelpful | Level 5
Megan Just added e-mail to MSN Messenger screen name as well. Thanks!
- Megan4 years ago
Dropbox Community Moderator
- Dreem20014 years agoHelpful | Level 5
Megan I received e-mail that ticket is closed but I can't look into it. The link forwards me to the common Support page. 🙂
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