Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Grokitas's avatar
Grokitas
Explorer | Level 3
4 years ago

Dropbox for MacOS is now ready

I've got Dropbox installed on an M1 MacBook. After upgrading to Ventura 13.0 it brings up a notification. If I click on "Get started" and go through all the steps in the process it appears to work, b...
desktop
Install
Mac
Notifications
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi cantado, thanks for posting here! 

 

It might sound trivial, but have you tried re-starting your device at all, and then following the same steps?

 

Also, feel free to attach some screenshots in your next reply, in order for me to get the visual too.

 

Thanks a bunch!

cantado's avatar
cantado
Helpful | Level 5
4 years ago

Hi Megan,

 

Sometimes the trivial solutions are the best. Restarting the device and following the steps solve the notification problem. The "secure location" is created and I have the new shortcut in the Finder sidebar.

 

Thanks a lot.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    This is what I like to hear! Or read in our case cantado!

     

    I'm glad everything is back on track. Always at your service. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi all, thank you for your reports.

     

    If you're still having issues with this, would it be OK if we reach out via email to have a further look internally at this point? 

    • dustyosc's avatar
      dustyosc
      Helpful | Level 5
      3 years ago

      Sure Walter, I just don't want to post my email address here, so how can we connect?

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi from me as well, dustyosc!

         

        I had a look into our system and it looks like you already have an open ticket, that has been sent to our advanced team. 

         

        As soon as they’ve checked your latest message, they’ll reply back to you with more updates.

    • wbarfoot's avatar
      wbarfoot
      New member | Level 2
      3 years ago

      I am having the issue described in the other posts, in that no matter whether I log out of DB or restart my Mac mini the message keeps returning to Dropbox for MacOS is now ready ... I must have let it run through the process and re-index my files 5 time by now.

      I notice in a terminal window that it does not create a folder ../Library/CloudStorage/Dropbox but rather remains where it has always been in my Home folder.

       

      "Help ..."

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions