I've got Dropbox installed on an M1 MacBook. After upgrading to Ventura 13.0 it brings up a notification. If I click on "Get started" and go through all the steps in the process it appears to work, but the notification never goes away, and doesn't have any method to manually remove it. I've tried restarting the Dropbox app, and restarting the whole computer. Neither make the notification go away.

I am repeatedly getting this pop up, and I've repeatedly followed the steps the installer gives me, and have restarted numerous times, but the prompt returns immediately again, and is almost permanently on my screen. I am not clear from this forum what actually resolved the issue for others. Can someone please help? Here are the steps I'm doing:PoP up appears (Dropbox for macOS is now ready...")Click the pop up (no response in this latest attempt, so I try a different way)Going to the menu bar at the top of my Mac, click on the dropbox icon (with the orange 1 notification over it)Click on the link to take action"The latest version of Dropbox for macOS is now ready" (I know! Already installed, but I'll try again)Click on Continue"After the move, we'll confirm that your files are safe" (I click on start)Box refreshes, icon on bottom left shows syncing progressSign in prompt, sign in again"Well done! Dropbox is installled" (I don't believe you)I click next"Choose how to sync your files" (I choose make files local, I click "continue with basic")Various prompts start appearing to back up external drives, I choose "Don't ask me again" and "Not now" (I'd like not ever, but I assume both of those together mean that)"Want to keep your Mac backed up?" (no I don't, so I deselect all 3 folders, and now "Set up" is greyed out (IS THIS THE PROBLEM?), so all I can choose is "Not right now" so I select that"Continue without backing up Mac?" (yes, I just said that, I select "Continue to Dropbox")Finder appears, dropbox is there, but it appears to have the same path it always had, not sure if that's a problem ....and hooray, my notification area still says "Dropbox for macOS is now ready" and the menu bar icon still has an orange 1.... I'm not going to restart again Can someone please help, this is driving me a bit nuts.

This problem seems to affect many users, but we have scant information from DropBox as to what causes the issue or what efforts are being made to fix it. It doesn’t exactly inspire confidence.

I had the same problem on macOS Ventura 13.0.1.The Icon in the menu bar of the OS displays a new Notification. In the dropdown, there is a message "Dropbox for MacOS is now ready. Update Dropbox to use it on the latest version of macOS." This is already weird because I have already installed the latest version of dropbox. (161.4.4923)To get rid of it just click on "Getting Started" below this message. A new window should open now. If you keep this window open and click again on the Dropbox icon in the OS menu bar you should get another message. Click something to get rid of the second message. Now your Dropbox icon should no longer display a new notification.Now you can also close the window for updating dropbox. Sorry, this is just a temporary solution. The Notification will pop up again after a while.

Having this same problem on an Intel Mac with Ventura 13.1. Notification of an update persists no matter how many times the installation process is completed.

I did restart and I still see the red warning and the request to update. Here's a screen grab.

Dropbox for MacOS is now ready | The Dropbox Community

258 Replies

Replies have been turned off for this discussion

Jay
Dropbox Community Moderator
3 years ago
Hi cicelyalaska, I've sent you an email, please could you reply to it as soon as possible!
glenncogar
Helpful | Level 6
3 years ago
Yes, Dropbox has Full Disk Access

Does not seem to fix the problem

I’m guessing the issue has something to do with being on an Apple M2 architecture Mac Mini?
David F.61
Helpful | Level 7
3 years ago
I ended up fixing it by completely uninstalling the Dropbox app and then reinstalling. Worth a try.
glenncogar
Helpful | Level 6
3 years ago
Thanks for your suggestion David … I was thinking of trying that but don’t want to have to resync content on my Mac with Dropbox cloud
x-y
New member | Level 2
3 years ago
I've also been having this problem since upgrading to the Apple Silicon native version. On MBP M2 w/ MacOS 13.2. I have not granted the app Full Disk Access because it should not have access to the full disk (otherwise this is a bug). I have gone through the update a few times and rebooted/power-cycled the computer multiple times. I haven't tried uninstalling and reinstalling.
Walter
Dropbox Community Moderator
3 years ago
Hi all, thanks for your updates so far and happy Monday.

For anyone still affected by this, would it be OK if we reached out via email to have a further look internally?
glenncogar
Helpful | Level 6
3 years ago
Walter sure, what’s the best way of connecting via email without putting my email in a reply
anonymous
3 years ago
Same problem here on Monterey for at least a month, probably multiple months. Interestingly, it happens on my wife's desktop but not on my own. Have reinstalled latest Dropbox, deleted preference files, run through the upgrade process multiple times, rebooted multiple times, etc. Have not yet resorted to our Book of Curses, but I will be cursing if Dropbox can't figure this out.
Simon223342324
Explorer | Level 3
3 years ago
I am having the exact same problem
Walter
Dropbox Community Moderator
3 years ago
Hey Simon223342324, sorry to hear about this.

Can you please send us a screenshot of the app's exact status and version as shown in your menu bar at the moment?

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Dropbox for MacOS is now ready

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