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currentj's avatar
currentj
Helpful | Level 5
3 years ago

Dropbox freezes and crashes my file explorer.

Hello, I am having trouble with dropbox working through my Windows file explorer.  For some reason, within the last week every time I try to navigate to one of my dropbox files the file explorer cr...
desktop
windows
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi VEP, what is the exact version of Windows 10 you are running? 

 

When you previously uninstalled and reinstalled the desktop app, did you perform an advanced reinstallation?

VEP's avatar
VEP
Explorer | Level 3
3 years ago

I'm using Windows 10 Pro. No I was not aware of using advanced reinstallation.

I will try it and let you know if it works.

 

 

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks, VEP! 

     

    We'll wait for your update.

     

    Happy Monday!

  • VEP's avatar
    VEP
    Explorer | Level 3
    3 years ago

    Okay I tired the advanced installation helped, thank you.

    However, I'm having the same issue when opening a Word Document.

    The other files seems to open fine.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi VEP, does this occur when the Dropbox desktop application is running on the machine?

  • VEP's avatar
    VEP
    Explorer | Level 3
    3 years ago

    Hi Jay , yes it happens when I go into the dropbox app to open the Word document.  

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    What about when the app is closed, VEP? Are you seeing the same behavior?

  • VEP's avatar
    VEP
    Explorer | Level 3
    3 years ago
    Hi Hanna, no it does not happen when the app is closed. Only when using the Dropbox app.
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Sorry, could you clarify what you mean when you say 'when using the Dropbox app'? Are you trying to open the Word file through the Dropbox desktop application?

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