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currentj's avatar
currentj
Helpful | Level 5
3 years ago

Dropbox freezes and crashes my file explorer.

Hello, I am having trouble with dropbox working through my Windows file explorer.  For some reason, within the last week every time I try to navigate to one of my dropbox files the file explorer cr...
desktop
windows
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi there Chris_Petersen, sorry to hear about this.


Could you please clarify the exact OS version of your computer and the version of the Dropbox desktop app installed there as well? 

 

Any additional information or even screenshots (better yet, a short recording of you reproducing the issue) are more than welcome.

Chris_Petersen's avatar
Chris_Petersen
Explorer | Level 4
3 years ago

I don't have an app that records the screen actions at the moment.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Chris_Petersen! Hope you’re doing well. 

     

    Just a clarification; when saying you reinstalled your Dropbox app, did you perform a basic or an advanced reinstall? 

     

    If you just did a basic reinstall, can you also perform an advanced one and let me know how it goes?

    • Chris_Petersen's avatar
      Chris_Petersen
      Explorer | Level 4
      3 years ago
      I installed the basic install.
      I will not have a chance to get to it until Monday though.
      I will let you know then.
      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Thanks for keeping us in the loop Chris_Petersen - talk on Monday! 

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