Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

currentj's avatar
currentj
Helpful | Level 5
3 years ago

Dropbox freezes and crashes my file explorer.

Hello, I am having trouble with dropbox working through my Windows file explorer.  For some reason, within the last week every time I try to navigate to one of my dropbox files the file explorer cr...
desktop
windows
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Chris_Petersen! Hope you’re doing well. 

 

Just a clarification; when saying you reinstalled your Dropbox app, did you perform a basic or an advanced reinstall? 

 

If you just did a basic reinstall, can you also perform an advanced one and let me know how it goes?

Chris_Petersen's avatar
Chris_Petersen
Explorer | Level 4
3 years ago
I installed the basic install.
I will not have a chance to get to it until Monday though.
I will let you know then.
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for keeping us in the loop Chris_Petersen - talk on Monday! 

    • Chris_Petersen's avatar
      Chris_Petersen
      Explorer | Level 4
      3 years ago

      This is a weird one. I have been gone all weekend and booted my computer this morning and left it to get a few other things finished.

      I finally set down at the keyboard and tried to duplicate the issue before going to the advanced install. My computer is now working fine.

      I don't know if Windows released a small patch or if my Antivirus updated. I wasn't in the room to see what went on this morning.

      I think my computer is playing jokes on me. Anyway, It seem to be running fine now but if something crops up, I will jump back in here and let you know.

       

      Chris

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        I'm glad to hear it's sorted now anyhow Chris_Petersen 

         

        Enjoy the remainder of your week and see you around, Chris! 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions