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currentj's avatar
currentj
Helpful | Level 5
3 years ago

Dropbox freezes and crashes my file explorer.

Hello, I am having trouble with dropbox working through my Windows file explorer.  For some reason, within the last week every time I try to navigate to one of my dropbox files the file explorer cr...
desktop
windows
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey dhannah - sorry to hear you're still  having issues with this.

 

Could you try creating a brand new OS profile on your computer and try to install and run the desktop app  there?

 

Do you notice the same behavior there by any chance? 

dhannah's avatar
dhannah
Helpful | Level 5
2 years ago

By "creating a brand new OS profile on your computer", do you mean creating another User in Windows 10?

 

And by "try to install and run the desktop app  there?" do you mean try to sync using the same Dropbox profile that I'm troubleshooting with now? If that's what you  mean, I don't have enough space on my drive and even if I did, it would take a few days to a week to sync everything onto the new user.

 

I would have to unsync everything from my current Dropbox, create a new user, then sync everything to the new user. And then I would have to try using it for a few days to see if the issue has resolved.

 

That would be pretty disruptive to my workflow over the next week. Is there anything else I could try? I'm just not sure what that would determine...

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    This would show us if there's some sort of mis-configuration, setting, policy or permission restriction or even some 3rd party app or process that's causing issues on your original OS profile dhannah 

     

    In any case, the link I provided before leads to the most recent, stable version of the desktop app so I'd like you to check if you're already updated to that too.

     

    Keep me posted with any updates!

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