Forum Discussion

currentj's avatar
currentj
Helpful | Level 5
3 years ago

Dropbox freezes and crashes when I navigate in my Dropbox folder within File explorer.

Hello, I am having trouble with dropbox working through my Windows file explorer.  For some reason, within the last week every time I try to navigate to one of my dropbox files the file explorer cr...
desktop
sync
windows
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey currentj, sorry to hear about this.

 

Could you please let us know your computer's exact OS version and the version of the desktop app installed there as well?

 

Are you running any 3rd party apps when you notice the crashes you mentioned by the way?

 

Let us know more and we'll take it from there. 

Mircea-Pual's avatar
Mircea-Pual
New member | Level 1
2 years ago

Hi,

I can confirm this still happens on Windows 11, version 24H2.

Dropbox version: v214.4.5217

It happened before the 24H2 update of Windows 11 as well.

When can we expect a fix for this?

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