Forum Discussion

currentj's avatar
currentj
Helpful | Level 5
3 years ago

Dropbox freezes and crashes when I navigate in my Dropbox folder within File explorer.

Hello, I am having trouble with dropbox working through my Windows file explorer.  For some reason, within the last week every time I try to navigate to one of my dropbox files the file explorer cr...
desktop
sync
windows
Joe0Bloggs's avatar
Joe0Bloggs
New member | Level 1
11 months ago

Hi.  I don't think I've seen anyone else mention this so here goes:  I find that if I manually enable UAC virtualization for both Dropbox.exe and Explorer.exe (the main ones taking up the most memory) from within Task Manager, the problem goes away.

I find that there are a few more "gotcha" apps in my collection that require the same treatment with UAC to completely resolve Explorer.exe hanging, but Dropbox is definitely one of them.

For completeness's sake, I'll note that the way Explorer hangs for me is a bit different from the original description:  it doesn't really seem to matter what I'm doing at the time, the hanging seems to happen randomly.  When the hangup occurs it's the whole bottom navigation bar of windows that freezes.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!