Forum Discussion

Andreas_HH's avatar
Andreas_HH
Explorer | Level 4
8 years ago

Dropbox Icons on EXPLORER files and folders missing but visible in Open and Save As Dialog Boxes

The Dropbox icons are gone when I use the Windows 10 explorer including the . I tried everything I could find in the web to fix it without success. It took me 2 days now. I noticed: In the Windows 1...
desktop
Setting up the apps
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
8 years ago
Thanks for confirming; I’ve already made sure to reach out to you on my end Andreas (Andreas_HH). Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly follow-up with you more closely from where we’ve left off here. 
 
Thanks & I’ll be awaiting your next reply!
Till_P's avatar
Till_P
Explorer | Level 4
7 years ago

Hi, I do have exactly the same problem.

The Icons Overlay & DB-Context menu only works within "Not another PDF Scanner" Application.

Any other application (including explorer) won't show the Icons or the context menu.

Is ther any solution on this already?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!