Forum Discussion

Andreas_HH's avatar
Andreas_HH
Explorer | Level 4
8 years ago

Dropbox Icons on EXPLORER files and folders missing but visible in Open and Save As Dialog Boxes

The Dropbox icons are gone when I use the Windows 10 explorer including the . I tried everything I could find in the web to fix it without success. It took me 2 days now. I noticed: In the Windows 1...
desktop
Setting up the apps
Till_P's avatar
Till_P
Explorer | Level 4
7 years ago

Hi Jane, if you are refering to the Windows icons overlay... i tried that! I was renaming the dropbox overlays with spaces to move them up, and now changed them back to normal. as in my screenshot.  nothing changed so far :(  .... maybe i am missing sth basic here? THanks for ur patience!Unbenannt-1.jpg

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Thanks for the screengrab Till_P; following-up from your last post, it looks like there are 17 entries registered. While the Dropbox overlays are placed on the first 15 positions, it’s advisable to avoid surpassing the 15-spots limit. Please note that this requires you to delete or deprioritize other applications' overlays, so only proceed if you’re sure about what you'll affect.
 
If you’re still unable to get to the bottom of this discrepancy after following my suggestions, please let me know here & I’ll follow a different course of action Till. Thanks again for sticking with me on that! 
  • Till_P's avatar
    Till_P
    Explorer | Level 4
    7 years ago

    hi jane, thans for your reply. i just can't get the icon overlays to work. which is a bit of a hustle if i want to share links directly from my desktop. i did what u suggested an reduced the overlays to 15 entries. but it didnt change anything. is another path i could check? thanks best 

    till Anmerkung 2019-12-02 151634.jpg

  • Till_P's avatar
    Till_P
    Explorer | Level 4
    7 years ago

    .. ah well an  there are no dropbox entries in the right-mouse click context menu on any file within the dropbox folder. 

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey Till_P, thanks for the nudge!
     
    As we’ve been working on that since August, I’ve sent you a brief message to have a closer look at the device causing you trouble cross-checking on the info I have on file. Please have a look at the inbox connected to your Community profile & we’ll go from there. 
     
    I look forward to hearing back from you!

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