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katjenlou
24 days agoExplorer | Level 3
Dropbox installer fails to start – Windows 11 Home build 24H2 build 26100 7296
Dropbox online and offline installer – Device Dell Inspiron 16 5645
Dropbox was working fine until something was corrupted in my windows profile which meant I had to reinstall my windows profile / ...
Hannah
Dropbox Community Moderator
24 days agoHi there, katjenlou, thanks for bringing this to our attention.
Would you mind providing some more details on the issue, like, does the installer simply crash and do nothing?
Does it give any error messages? If so, can you please send us a screenshot, so we can have a visual?
Thanks in advance!
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