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katjenlou's avatar
katjenlou
Explorer | Level 3
24 days ago

Dropbox installer fails to start – Windows 11 Home build 24H2 build 26100 7296

Dropbox online and offline installer – Device Dell Inspiron 16 5645 Dropbox was working fine until something was corrupted in my windows profile which meant I had to reinstall my windows profile / ...
desktop
Install
windows
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
24 days ago

Hi katjenlou! Hope you don’t mind, if I jump in. 

Out of curiosity, does the same error appear, if you create another user profile on the same device?

katjenlou's avatar
katjenlou
Explorer | Level 3
24 days ago

Hi Nancy - that was exactly what I tried - same computer, create new admin user profile, and same behaviour.  It has to be that machine that's causing the issue; as I have installed it fine on another machine entirely.  
I checked AV/defender etc on that machine in case that was preventing it from installing but no joy.

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    24 days ago

    Alright, I’ve gone ahead and opened a new ticket for you, katjenlou. This way, we can check this further. 

    Please go to your email address and reply to my message, when you get the chance.

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