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katjenlou's avatar
katjenlou
Explorer | Level 3
24 days ago

Dropbox installer fails to start – Windows 11 Home build 24H2 build 26100 7296

Dropbox online and offline installer – Device Dell Inspiron 16 5645 Dropbox was working fine until something was corrupted in my windows profile which meant I had to reinstall my windows profile / ...
desktop
Install
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katjenlou's avatar
katjenlou
Explorer | Level 3
24 days ago

Hi Nancy - that was exactly what I tried - same computer, create new admin user profile, and same behaviour.  It has to be that machine that's causing the issue; as I have installed it fine on another machine entirely.  
I checked AV/defender etc on that machine in case that was preventing it from installing but no joy.

 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
24 days ago

Alright, I’ve gone ahead and opened a new ticket for you, katjenlou. This way, we can check this further. 

Please go to your email address and reply to my message, when you get the chance.

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