Forum Discussion

Energirad's avatar
Energirad
New member | Level 2
2 years ago

"Dropbox is ending support for Windows 7, 8 and 8.1" message but I'm on a Windows 10 PC.

I get an error message on the screen when starting my PC: Dropbox is ending support for Windows 7, 8 and 8.1. Then I get a message telling me to quit Dropbox. Why do I get this when I have Windows 10...
desktop
Error Messages
windows
Energirad's avatar
Energirad
New member | Level 2
2 years ago

How do I attach a screenshot?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

You can use copy-paste or try to CTRL-C and then CTRL-V Energirad. 

  • Energirad's avatar
    Energirad
    New member | Level 2
    2 years ago

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      I hope it's okay for me to jump in here, Energirad.

      May I ask, is it possible that when you first installed Dropbox on this computer, it was on any of the soon-to-be unsupported Windows OS versions?

      Also, have you tried uninstalling the Dropbox app, restarting your computer and then reinstalling it?

      • cmussells1's avatar
        cmussells1
        New member | Level 1
        12 months ago

        I'm having the same problem.  I too have windows 10 Home version.  Have uninstalled and reinstalled several times and get the same message as above.  Where can I find the full version of Dropbox?

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