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Machaut2024's avatar
Machaut2024
Helpful | Level 6
2 years ago
Solved

Dropbox is not saving screenshots, even though this feature has been enabled in backup

Ever since transferring to a new laptop that runs Windows 11, I have been unable to save new Screenshots to Dropbox. The first problem I had was that Windows' infernal and ridiculous Snipping Tool ha...
desktop
windows
  • Machaut2024's avatar
    Machaut2024
    2 years ago

    I have found a fix for this problem. 

     

    I simply go to the Screenshots folder in my Windows user account, right click on it, and select 'Move to Dropbox'. This merges the existing Screenshots folder with the one I have in Dropbox. Going forward, all screenshots are saved directly to Dropbox. 

     

    So the only issue that remains is getting Windows to deal with the slowness of their Snipping Tool and its interruption of video.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Machaut2024 - sorry to hear you're having issues with this.

 

Could you make sure that the feature to save your screenshots to Dropbox is enabled in the Dropbox desktop app's preferences? 

 

If it's already enabled, you can try turning off and back on again and rebooting your computer.

 

Let us know if this helps! 

Machaut2024's avatar
Machaut2024
Helpful | Level 6
2 years ago

Hello Walter

 

Thanks for your suggestion. 

 

I have tried doing this, and it's not working. I have tried taking two screenshots, and they are just going straight to the Snipping Tool. 

 

Is there a fix?

 

Thanks

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Machaut2024, could you try reinstalling the Dropbox desktop application using this link, without uninstalling it first, and then disable and re-enable the screenshot option in the preferences?

    • Machaut2024's avatar
      Machaut2024
      Helpful | Level 6
      2 years ago

      Hi Jay

       

      I have tried this, and I am not seeing any difference. The screenshots are still being routed to the Snipping Tool and then being saved in a Windows folder. 

       

      Have you had this problem with any other Dropbox users who are on Windows 11, by any chance?

       

      Thanks

       

       

       

      Deborah

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        We haven't come across any similar issues, Machaut2024, but not to worry, we will get to the bottom of this.

         

        Does the Dropbox application sync your files as normal otherwise?

         

        Also, can you please send us a screenshot of the Backups tab in your Dropbox preferences?

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