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Machaut2024's avatar
Machaut2024
Helpful | Level 6
2 years ago
Solved

Dropbox is not saving screenshots, even though this feature has been enabled in backup

Ever since transferring to a new laptop that runs Windows 11, I have been unable to save new Screenshots to Dropbox. The first problem I had was that Windows' infernal and ridiculous Snipping Tool ha...
desktop
windows
  • Machaut2024's avatar
    Machaut2024
    2 years ago

    I have found a fix for this problem. 

     

    I simply go to the Screenshots folder in my Windows user account, right click on it, and select 'Move to Dropbox'. This merges the existing Screenshots folder with the one I have in Dropbox. Going forward, all screenshots are saved directly to Dropbox. 

     

    So the only issue that remains is getting Windows to deal with the slowness of their Snipping Tool and its interruption of video.

Machaut2024's avatar
Machaut2024
Helpful | Level 6
2 years ago

Hi Jay

 

I have tried this, and I am not seeing any difference. The screenshots are still being routed to the Snipping Tool and then being saved in a Windows folder. 

 

Have you had this problem with any other Dropbox users who are on Windows 11, by any chance?

 

Thanks

 

 

 

Deborah

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

We haven't come across any similar issues, Machaut2024, but not to worry, we will get to the bottom of this.

 

Does the Dropbox application sync your files as normal otherwise?

 

Also, can you please send us a screenshot of the Backups tab in your Dropbox preferences?

  • Machaut2024's avatar
    Machaut2024
    Helpful | Level 6
    2 years ago

    Hello, Hannah

     

    Thanks for your response. 

     

    Everything else is syncing. 

     

    The screenshot is attached. 

     

    Thanks

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Gotcha Machaut2024!

       

      Would you mind clarifying the version of the Dropbox app that you're using, please? 

      • Machaut2024's avatar
        Machaut2024
        Helpful | Level 6
        2 years ago

        Hi Megan-- Forgive my stupidity, but how would I find out the version?

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