Forum Discussion

Batata1's avatar
Batata1
Explorer | Level 3
3 years ago
Solved

DropBox is stuck at the “Set Up Dropbox” screen when installing

After installing and Sign-In the Dropbox desktop app, the program gets stuck in the “Set Up Dropbox” screen. It's on my Macbook (Late 2009 13.3" OS 10.13.3).

 

I have installed and signed in several times but it always gets stuck there. How can I fix this?

See attached screenshots:

 

 

 

desktop
Install
Mac
  • burunduk's avatar
    burunduk
    3 years ago

    Hi,

    Oh my, the mistake i've done was just stupid)
    When the installation offered me to upgrade plan or sign out of paid services, i pressed cancel instead of "sign out paid services". I think you guys need to close window after that, because it just stacks on the Setup screen.

    Thank you anyway!)

12 Replies

Show More
  • burunduk's avatar
    burunduk
    New member | Level 2
    3 years ago

    Hi,

    Oh my, the mistake i've done was just stupid)
    When the installation offered me to upgrade plan or sign out of paid services, i pressed cancel instead of "sign out paid services". I think you guys need to close window after that, because it just stacks on the Setup screen.

    Thank you anyway!)

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    No worries burunduk - I'm glad to hear it's sorted now.

     

    See you around the Community and take care!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!