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cristiandj81's avatar
cristiandj81
Explorer | Level 3
2 years ago

Dropbox is stuck syncing in a loop. How to resolve?

hi, I have a problem with dropbox. dropbox is stuck in a loop on file syncing and would never seem to complete the update. The icon remains in synchronization in progress but it is not doing anything...
desktop
sync
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi cristiandj81, let's jump right into this!

 

Can you clarify the OS you're using on your desktop, along with the version of the Dropbox app that you use there, and the precise syncing status?

 

That'll help me have a clear idea on what steps we should follow next.

 

Let me know more!

cristiandj81's avatar
cristiandj81
Explorer | Level 3
2 years ago

windows 11 home dropbox 191.4.4995

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for that cristiandj81!

     

    What about the app's syncing status? I'm asking, because that'll give us a precise idea if the app is syncing, stuck syncing or syncing slowly and would also give us the number of files, and size it's syncing.

    • cristiandj81's avatar
      cristiandj81
      Explorer | Level 3
      2 years ago

      the synchronization is blocked, that is, nothing is synchronizing but the wheel is spinning

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks, cristiandj81, but we'll need to know the status as reported by the app itself.

         

        To see that, you'll need to hover over the small Dropbox icon in your system tray, by your computer's clock.

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