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One-time security code does not show up in my Dropbox associated email account. How to resolve?
The one-time security code does not show up in my Dropbox associated email account. How would I resolve this issue?
Hey orchardhoa, sorry to hear about this.
I'm not sure if this would do the trick, but could you try another browser and let us know how it goes?
Thanks a bunch, Gary.
6 Replies
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- Nancy
Dropbox Community Moderator
Welcome aboard the Community, orchardhoa!
Before we look into this further, can you please make sure to check your spam folder, and also add no-reply@dropbox.com to your email contacts, and then re-send the one-time code? It may help in your case.
Let me know how it goes.
The issue still exists. The SPAM folder is empty; the email address [removed per the Community's Guidelines] is listed in the contact list.
The email address in question was once deleted, the organization changed hands, and now need access to the Dropbox account. The email address has been reestablished and now access is not available.
Thank you for checking into this.
gary
- Walter
Hey orchardhoa, sorry to hear about this.
I'm not sure if this would do the trick, but could you try another browser and let us know how it goes?
Thanks a bunch, Gary.
Two different browsers, 260 miles apart, still does not solve the issue.
Thank you for the tip.
gary
- Walter
In that case, you can reach out to our support team for further assistance directly through this form, Gary.
Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant information.
Once you do this and get a ticket ID from our system, you can share it with us here so that we can look it up as well.
Keep us posted anyhow!
The last suggestion worked for us. Thank you so much.
gary
