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Forum Discussion
Dropbox is stuck syncing in a loop. How to resolve?
hi, I have a problem with dropbox. dropbox is stuck in a loop on file syncing and would never seem to complete the update. The icon remains in synchronization in progress but it is not doing anything...
windows 11 home dropbox 191.4.4995
Megan
Dropbox Community Moderator
Dropbox Community ModeratorThanks for that cristiandj81!
What about the app's syncing status? I'm asking, because that'll give us a precise idea if the app is syncing, stuck syncing or syncing slowly and would also give us the number of files, and size it's syncing.
the synchronization is blocked, that is, nothing is synchronizing but the wheel is spinning
- Hannah
Thanks, cristiandj81, but we'll need to know the status as reported by the app itself.
To see that, you'll need to hover over the small Dropbox icon in your system tray, by your computer's clock.
- Walter
Hey there spikejones sorry to hear you're having issues with this and thanks for all the information you've provided so far.
Just to make sure we're on the same page now, can you please also send us a screenshot of the exact error you're getting so that we can have a visual too?
Also, what is the version of the Dropbox mobile app you're using at the moment?
Any additional information is more than welcome!
PS: The badge you earned is referring to your Dropbox Community profile and has nothing to do with your Dropbox account or the files stored in it. You can find more information about the Community badges here.
