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cristiandj81's avatar
cristiandj81
Explorer | Level 3
2 years ago

Dropbox is stuck syncing in a loop. How to resolve?

hi, I have a problem with dropbox. dropbox is stuck in a loop on file syncing and would never seem to complete the update. The icon remains in synchronization in progress but it is not doing anything...
desktop
sync
spikejones's avatar
spikejones
Explorer | Level 4
2 years ago

I have this same problem -

I just got a note from DropBox

"Congratulations, you just earned a new badge on the Dropbox Community!"

 

So far this new badge is not helping me.

 

I have a Samsung Galaxy S23 phone and a Samsung Galaxy Tab A7 Lite tablet.  I installed a note taking app called Zettle Notes on both of them.  It does exactly what I want it to do.  I was hoping to be able to use DropBox to synchronize the two devices.  I tried to set up synchronization on them using DropBox.  For 4 days now whenever I open the app on either device I get a message with a spinning circle that says "Synchronizing... First sync may take some time."  I am unable to use the app.  I also get a message "Synchronization - App Folder Error - com.dropbox.core.v..."  I don't know what that means, but the rest of the app is grayed out and I cannot use it on either device.  

If I uninstall the app then reinstall it, I will have lost all the info I have entered.  I have sent a message to the authors of "Zettle Notes" but have not yet received an answer.  

Any help / suggestions will be greatly appreciated.  

 

I'm okay for Dropbox (or anybody else) to contact me by email about this issue.

 

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