hi there,i experience a stubborn error when trying to launch dropbox.deinstalled and reinstalled a couple of times with the help of an deinstaller app.i have an error log. where do i post it? dont want to have it public.could not find a direct contact to dropbox support. only this forum...thanks a lot!

hi there,some of the terminal commands did not work because the files or folders where stored somewhere else (by dropbox not by me) on my computer.the new installation worked, but again the standard dropbox folder is somewhere else now and the old one is still there. that is some kind of chaos caused by dropbox!the path before was: ~/Library/CloudStorage/Dropboxthe new path now is: ~/Dropboxbut i remember, that some update in the past moved everything to: ~/Library/CloudStorage/Dropbox/a somewhat frustrating experience. maybe its time to wave dropbox goodbye...best wishes and thanks for your help! kai

dear hannah,thanks for asking. the new one. installed with the latest installation.i am just asking, because i am confused why dropbox changes the location and then complains that the dropbox folder is not in its place.of course i never touched it...

Hi dropturtle, thanks for bringing this to our attention. Are you referring to the error log from a blue link when attempting to run the app? If so, please could you copy and paste the text here in order for us to assist further? If you don't wish to do so, you can contact support directly. Depending on your plan, your support options may vary. This will help me to assist further!

dear jay,thanks for your quick reply!since i have no "plan" i cant go through the other support.so i paste the error log here (replaced my user name).can i delete this message later?thanks for your help! best wishes, kai bn.BUILD_KEY: Dropboxbn.VERSION: 183.4.7058bn.constants.WINDOWS_SHELL_EXT_VERSION: 65bn.is_frozen: Truemachine_id: e22893a9-1c0e-52d2-aafe-b1a2b638b42epid: 1263ppid: 1uid: 501user_info: pwd.struct_passwd(pw_name='username', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='username', pw_dir='/Users/username', pw_shell='/bin/zsh')effective_user_info: pwd.struct_passwd(pw_name='username', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='username', pw_dir='/Users/username', pw_shell='/bin/zsh')euid: 501gid: 20egid: 20group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])DYLD_LIBRARY_PATH: Nonecwd: '/' real_path='/' mode=0o40755 uid=0 gid=0 parent mode=0o40755 uid=0 gid=0HOME: '/Users/username'appdata: '/Users/username/.dropbox/instance1' real_path='/Users/username/.dropbox/instance1' mode=0o40700 uid=501 gid=20 parent mode=0o40700 uid=501 gid=20dropbox_path: '/Users/username/Library/CloudStorage/Dropbox' real_path='/Users/username/Library/CloudStorage/Dropbox' mode=0o40700 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox' real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox' mode=0o100755 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' not found parent not foundtempdir: '/var/folders/kp/m6_r8pj90mqc4xn_gtfjdybm0000gn/T' real_path='/private/var/folders/kp/m6_r8pj90mqc4xn_gtfjdybm0000gn/T' mode=0o40700 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20Traceback (most recent call last): File "desktop/dropbox/fs_api/lifecycle.py", line 235, in client File "desktop/dropbox/fs_api/lifecycle.py", line 283, in _create_thin_client File "desktop/dropbox/fs_api/fs_api_adapter.py", line 50, in __init__ File "desktop/extensions/fs_api/fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__fs_api_python.FsApiError: "Initializing fs api |>> Initializing platform |>> Opening worker root directory |>> open syscall |>> Permission denied" The above exception was the direct cause of the following exception: Traceback (most recent call last): File "desktop/dropbox/client/main.py", line 865, in wrapper File "desktop/dropbox/client/main.py", line 6752, in finish_dropbox_boot File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped File "desktop/dropbox/client/main.py", line 6212, in _init_components_for_account File "desktop/dropbox/client/main.py", line 6135, in create_sync_engine File "desktop/dropbox/sync_engine_boundary/factory.py", line 225, in make_sync_engine File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__ File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 282, in __init__ File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 242, in __init__ File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/functools.py", line 967, in __get__ File "desktop/dropbox/fs_api/lifecycle.py", line 259, in clientdropbox.fs_api.lifecycle.FsApiClientCreationException: "Initializing fs api |>> Initializing platform |>> Opening worker root directory |>> open syscall |>> Permission denied"

When you uninstalled and resintalled, did you perform an advanced reinstallation of the Dropbox desktop application?

Dropbox MacOs 13.6. cannot launch | The Dropbox Community

20 Replies

Jay
Dropbox Community Moderator
3 years ago
Hi dropturtle, thanks for bringing this to our attention.

Are you referring to the error log from a blue link when attempting to run the app?

If so, please could you copy and paste the text here in order for us to assist further?

If you don't wish to do so, you can contact support directly. Depending on your plan, your support options may vary.

This will help me to assist further!
dropturtle
Explorer | Level 4
3 years ago
dear jay,
thanks for your quick reply!
since i have no "plan" i cant go through the other support.
so i paste the error log here (replaced my user name).
can i delete this message later?
thanks for your help! best wishes, kai

bn.BUILD_KEY: Dropbox
bn.VERSION: 183.4.7058
bn.constants.WINDOWS_SHELL_EXT_VERSION: 65
bn.is_frozen: True
machine_id: e22893a9-1c0e-52d2-aafe-b1a2b638b42e
pid: 1263
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='username', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='username', pw_dir='/Users/username', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='username', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='username', pw_dir='/Users/username', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/username'
appdata: '/Users/username/.dropbox/instance1'
real_path='/Users/username/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Users/username/Library/CloudStorage/Dropbox'
real_path='/Users/username/Library/CloudStorage/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/kp/m6_r8pj90mqc4xn_gtfjdybm0000gn/T'
real_path='/private/var/folders/kp/m6_r8pj90mqc4xn_gtfjdybm0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/fs_api/lifecycle.py", line 235, in client
File "desktop/dropbox/fs_api/lifecycle.py", line 283, in _create_thin_client
File "desktop/dropbox/fs_api/fs_api_adapter.py", line 50, in __init__
File "desktop/extensions/fs_api/fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__
fs_api_python.FsApiError: "Initializing fs api |>> Initializing platform |>> Opening worker root directory |>> open syscall |>> Permission denied"

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 865, in wrapper
File "desktop/dropbox/client/main.py", line 6752, in finish_dropbox_boot
File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped
File "desktop/dropbox/client/main.py", line 6212, in _init_components_for_account
File "desktop/dropbox/client/main.py", line 6135, in create_sync_engine
File "desktop/dropbox/sync_engine_boundary/factory.py", line 225, in make_sync_engine
File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__
File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 282, in __init__
File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 242, in __init__
File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/functools.py", line 967, in __get__
File "desktop/dropbox/fs_api/lifecycle.py", line 259, in client
dropbox.fs_api.lifecycle.FsApiClientCreationException: "Initializing fs api |>> Initializing platform |>> Opening worker root directory |>> open syscall |>> Permission denied"
Jay
Dropbox Community Moderator
3 years ago
When you uninstalled and resintalled, did you perform an advanced reinstallation of the Dropbox desktop application?
dropturtle
Explorer | Level 4
3 years ago
no. but i will try it now. thanks!
Walter
Dropbox Community Moderator
3 years ago
Let us know how it goes dropturtle
dropturtle
Explorer | Level 4
3 years ago
hi there,
some of the terminal commands did not work because the files or folders where stored somewhere else (by dropbox not by me) on my computer.
the new installation worked, but again the standard dropbox folder is somewhere else now and the old one is still there.
that is some kind of chaos caused by dropbox!
the path before was:
~/Library/CloudStorage/Dropbox
the new path now is:
~/Dropbox
but i remember, that some update in the past moved everything to:
~/Library/CloudStorage/Dropbox/
a somewhat frustrating experience. maybe its time to wave dropbox goodbye...
best wishes and thanks for your help! kai
dropturtle
Explorer | Level 4
3 years ago
... so which is the correct default path to the dropbox folder now?
can i delete one of them??? thanks. kai
Hannah
Dropbox Community Moderator
3 years ago
Hey dropturtle, which of the two Dropbox folders is the one that is actually syncing your files?

If you add a test file to each of them, which one syncs the file to your Dropbox online?
dropturtle
Explorer | Level 4
3 years ago
dear hannah,
thanks for asking.
the new one. installed with the latest installation.
i am just asking, because i am confused why dropbox changes the location and then complains that the dropbox folder is not in its place.
of course i never touched it...
Hannah
Dropbox Community Moderator
3 years ago
I understand this can be confusing for sure, but we'll figure this out!

Basically, what happened here is that you were updated to the new version of Dropbox for macOS on File Provider, which had moved your Dropbox folder to ~/Library/CloudStorage.

Then, when you performed the advanced reinstall, you got removed from that update, so now your Dropbox folder is likely back to its original location.

Can you check the 'sync' tab in your Dropbox preferences and let me know what it shows as the actual location of the Dropbox folder?