Forum Discussion

dropturtle's avatar
dropturtle
Explorer | Level 4
3 years ago

Dropbox MacOs 13.6. cannot launch

hi there,

i experience a stubborn error when trying to launch dropbox.
deinstalled and reinstalled a couple of times with the help of an deinstaller app.

i have an error log. where do i post it? dont want to have it public.

could not find a direct contact to dropbox support. only this forum...

thanks a lot!

20 Replies

  • dropturtle's avatar
    dropturtle
    Explorer | Level 4
    3 years ago

    dear hanna,

    yes. this is what happend 👍
    the problem with dropbox started after a reinstall of macos and restoring of all the data from a backup.

    usually all programms play well by doing so. 

    but this time dropbox refused to start stubbornly after the restore. did not say why, though. 

    so i deleted dropbox (only the app first) and reinstalled it. still did not start up.

    so i used a deinstaller app to deinstall everything connected with dropbox. prefs, caches, etc. 
    that still did not help.
    then i used the extended install procedure as described- with terminal and all.
    that also gave me some errors. mainly because the dropbox folder was in the "wrong" location.
    after i understood this it worked again.
    seems to me mainly a dropbox bug in respect to the folders location.
    now the folder is back in the old location (did the installer like this) and i wonder why was ist in the other location (cloudstorage...) in the first place?
    thanks again and best wishes, kai  

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey again, Kai!

     

    The Dropbox folder was moved to the CloudStorage location initially, after the update to the Dropbox for macOS on File Provider.

     

    You can read more about this change here and here.

     

    Is the application now working okay otherwise?

  • dropturtle's avatar
    dropturtle
    Explorer | Level 4
    3 years ago

    hi hannah,

    thanks for explaining.

    i must have changed that in the past then?!

    i don't really understand the pros and cons of this Dropbox for macOS on File Provider.
    but i just won't update then. there seem to be no disadvantages.
    i wanted to check for updates in dropbox, but there is no way to do this anymore??

    thanks again! kai

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    The app will keep getting automatically updated, but you can always keep an eye out on this page, with all the new releases!

  • dropturtle's avatar
    dropturtle
    Explorer | Level 4
    3 years ago

    hi hannah,

    will the app inform me about the updates?
    i have not seen such notifications in the past.
    i really prefer to know if and when and what an app does on my computer...

    best wishes, kai  

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    What is the behavior you've been seeing so far regarding this, Kai? Have you been getting notifications on what's changing on the app each time it updates?

  • dropturtle's avatar
    dropturtle
    Explorer | Level 4
    3 years ago

    like is said. no notifications regarding updates. but about changes of content. 

    notifications are all turned on.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    In general, the Dropbox desktop application would update silently in the background in order to ensure the app functions correctly with new updates and changes.

  • dropturtle's avatar
    dropturtle
    Explorer | Level 4
    3 years ago

    so dropbox does not notify me if an update is being made?
    can i still somehow do updates manually? i don't like it at all when apps update without me knowing...

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Currently, there isn't a method to prevent the app from updating automatically, to switch it to manual updating, at this time.

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