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Janet M.19's avatar
Janet M.19
Explorer | Level 4
3 years ago
Solved

Dropbox no longer works on my MAC 10.11.6.

Dropbox no longer works on my MAC 10.11.6.  I tried downloading older versions, did not work. Surely Dropbox is not going to ignore and dismiss users like me. I used DB to share files between my PC...
desktop
Dropbox Basic
Mac
Setting up the apps
  • Walter's avatar
    Walter
    3 years ago

    I understand where you're coming from, Janet, yet, we need to regularly release new versions of the Dropbox desktop app with additional features, better performance, and security enhancements to keep our products in line and these versions are not always compatible with older systems.

     

    For instance, Apple stopped providing security updates to OS X 10.10 and OS X 10.11 in 2017 and 2018 respectively. 

     

    That said, thanks for your feedback on this matter and please let me know if you have anything else to add or ask. 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Secomo, sorry to see you're having a syncing issue.

 

Would you mind giving us some more info on the issue?

 

Has the update to the new Dropbox for macOS version finished?

 

What's the sync status and version of the Dropbox app? You can hover over your Dropbox icon to see this info.

Secomo's avatar
Secomo
New member | Level 2
3 years ago

Hello Hannah,

 

Thanks for helping out.

Osx 10.12.6

Dropbox 173.4.6706

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Secomo, it might sound trivial, but have you tried quitting the app, restarting your device and then launching it again? 

     

    If you could also send me a screenshot of the grayed out Dropbox icon, along with the syncing status of the app, that'd be amazing, thanks!

    • Secomo's avatar
      Secomo
      New member | Level 2
      3 years ago

      Hi Hannah,

       

      Thanks for being very fast!

      Something has seem to gone wrong because suddenly dropbox started syncing.

      I'm so happy.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Awesome news Secomo!

         

        That's what I like to hear (or read in our case). If you need anything else, give me a shout! 😊

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