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Dropbox Not working after restart: Reconnecting to the internet. This may take a moment.
I have been experiencing a very frustrating issue with Dropbox the past few days. Issue: After restarting my Mac Studio (MacOS 13.6.5), Dropbox always gets stuck with the message: Reconnecting to ...
Hi everyone,
Just a quick update: we're rolling out a fix today that should resolve this issue. It's in Stable Build 197.4.7629.
As a reminder: the current workaround is to quit/close the Dropbox application and relaunch it.
Thank you!
I'm experiencing a similar issue on Windows with v194.4.6267. But delaying Dropbox startup (or quitting and restarting) doesn't resolve the issue for me.
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey Tim_J_H, sorry to hear about this.
Do you perhaps have any security programs running, like an antivirus, VPN, firewall, etc. that could be causing this?
If so, can you disable them temporarily, to see if that solves the issue?
Yes, we were able to resolve it by reconfiguring the firewall. (Do we understand correctly that there has been a change in which domains Dropbox uses to sync?)
- Megan
Hey Tim_J_H, glad to hear that you managed to resolve it!
At the moment, we don't have any info about a change in the configuration that we know of.
In any case, I'll be one post away if you need anything else, thanks!
I've also had this problem for a few days now, has anyone solved it yet?
None of these suggestions are working. This is clearly a bug. Do you have na update for us on when we could expect a fix?
Hello Hannah, the issue is on Dropbox's end, not ours. I have the same VPN running, same AV software and only in the past couple of days has this started to occur. Fix it. I've been with Dropbox for 10 years and this is unacceptable!
This is not a solution. It is a workaround for some. Why is it marked as a solution? Find the bug, fix it, then post "Update Dropbox to newest version, and it will work again :)" as a solution.
