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Domscillator's avatar
Domscillator
Helpful | Level 6
1 year ago
Solved

Dropbox Not working after restart: Reconnecting to the internet. This may take a moment.

I have been experiencing a very frustrating issue with Dropbox the past few days. Issue: After restarting my Mac Studio (MacOS 13.6.5), Dropbox always gets stuck with the message:  Reconnecting to ...
desktop
Dropbox Plus
Error Messages
Mac
  • Sam DBX's avatar
    Sam DBX
    1 year ago

    Hi everyone,

     

    Just a quick update: we're rolling out a fix today that should resolve this issue. It's in Stable Build 197.4.7629.

    As a reminder: the current workaround is to quit/close the Dropbox application and relaunch it.

     

    Thank you!

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey Tim_J_H, sorry to hear about this.

 

Do you perhaps have any security programs running, like an antivirus, VPN, firewall, etc. that could be causing this?

 

If so, can you disable them temporarily, to see if that solves the issue?

Tim_J_H's avatar
Tim_J_H
New member | Level 2
1 year ago

Yes, we were able to resolve it by reconfiguring the firewall. (Do we understand correctly that there has been a change in which domains Dropbox uses to sync?)

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey Tim_J_H, glad to hear that you managed to resolve it!

     

    At the moment, we don't have any info about a change in the configuration that we know of. 

     

    In any case, I'll be one post away if you need anything else, thanks!

    • hoanganhtung's avatar
      hoanganhtung
      Explorer | Level 4
      1 year ago

      I've also had this problem for a few days now, has anyone solved it yet?

       

    • DBJR's avatar
      DBJR
      Helpful | Level 5
      1 year ago

      Megan,

       

      None of these suggestions are helping. if you read through this thread is becomes obvious that we are dealing with a bug. Do you have any updates on when we can expect a fix?

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