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Dropbox Not working after restart: Reconnecting to the internet. This may take a moment.
I have been experiencing a very frustrating issue with Dropbox the past few days. Issue: After restarting my Mac Studio (MacOS 13.6.5), Dropbox always gets stuck with the message: Reconnecting to ...
Hi everyone,
Just a quick update: we're rolling out a fix today that should resolve this issue. It's in Stable Build 197.4.7629.
As a reminder: the current workaround is to quit/close the Dropbox application and relaunch it.
Thank you!
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey Matt_M24, I'm assuming that you've checked for any security programs running, like an antivirus, VPN, firewall, etc. that could be causing this?
Just trying to rule this one out, but I'll also check-in with our team about this, and let you know more.
Nothing new on my end other than a Windows update last week. I've been using the same wifi connections at various places (home, work, cafes) and same computer. The problem with the app is a new development.
On Mac (M3 Sonoma 14.4) app has been updated to v. 195.4.4995 and problem has been solved (nothing to change like firewall, antivirus ...)After another reboot I have again the same problem app in status "Reconnecting ...."
BenDBXCommunity Manager
Hi Everybody,
Thanks so much for reporting this issue. We've flagged it with our Engineering team, who is currently investigating. We'll let you know when we have an update.
The current workaround is to quit/close the Dropbox application and relaunch it.
Regards,
Ben
Same situation here.... I thought it was only me but I see many people dealing with this issue. As per the community manager´s last post, seems this has been escalated. Hope it gets fixed soon.
Exactly the same problem here on two Windows 11 PC's. No issues for years, but both of them are now trying to connect with the Dropbox error message 'Reconnecting to the internet. This may take a moment.' Have to close down the app and reopen to connect. Have already removed the Norton 360 AV and same issue. Clearly a Dropbox issue, as the same problem started on both my machines at exactly the same time. Looking forward to a fix. 🤞
Found this community using google to search for a solution. So I'm having the same issue, I thought there was a problem with my own network but now I see this problem happens to everyone, so I'm just adding another vote for the devs to fix this asap.
The way it is right now, I might as well disable the auto start up and just start it manually each time I switch on. Very annoying.
I had assumed perhaps the app was loading at startup too quickly before the network was connected and authenticated. I get the same regardless if it's my home wifi network or my work corporate network via a proxy gateway.
Using Apple Mac Studio M1 Ultra with Ventura 13.6.6 and dropbox v196.4.6900
