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Domscillator's avatar
Domscillator
Helpful | Level 6
2 years ago
Solved

Dropbox Not working after restart: Reconnecting to the internet. This may take a moment.

I have been experiencing a very frustrating issue with Dropbox the past few days. Issue: After restarting my Mac Studio (MacOS 13.6.5), Dropbox always gets stuck with the message:  Reconnecting to ...
desktop
Dropbox Plus
Error Messages
Mac
  • Sam DBX's avatar
    Sam DBX
    2 years ago

    Hi everyone,

     

    Just a quick update: we're rolling out a fix today that should resolve this issue. It's in Stable Build 197.4.7629.

    As a reminder: the current workaround is to quit/close the Dropbox application and relaunch it.

     

    Thank you!

BenDBX's avatar
BenDBX
Icon for Community Manager rankCommunity Manager
2 years ago

Hi Everybody,

 

Thanks so much for reporting this issue. We've flagged it with our Engineering team, who is currently investigating. We'll let you know when we have an update.

 

The current workaround is to quit/close the Dropbox application and relaunch it.

 

Regards,

Ben

harriesh's avatar
harriesh
New member | Level 2
2 years ago

Exactly the same problem here on two Windows 11 PC's. No issues for years, but both of them are now trying to connect with the Dropbox error message 'Reconnecting to the internet. This may take a moment.' Have to close down the app and reopen to connect. Have already removed the Norton 360 AV and same issue. Clearly a Dropbox issue, as the same problem started on both my machines at exactly the same time. Looking forward to a fix. 🤞

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